Conditions générales de vente

Les présentes Conditions Générales de Vente (ci-après « CGV ») s’appliquent, sans restriction ni réserve, à toutes les ventes conclues par la société CASSY , SAS au capital de 4 000 €, immatriculée au RCS de Bordeaux sous le numéro, dont le siège social est situé 45 rue d’Armagnac (ci-après « le Vendeur ») aux consommateurs et acheteurs non professionnels (ci-après « le Client »), souhaitant acquérir les produits proposés à la vente sur le site www.cassyshoes.shop (ci-après « le Site »).

Le Client déclare avoir pris connaissance des présentes Conditions Générales et les avoir acceptées avant de passer sa commande. La validation de la commande vaut acceptation sans réserve des présentes Conditions Générales.

ARTICLE 2 – Produits proposés

Les produits proposés à la vente sont ceux qui figurent sur le Site le jour de la consultation par le Client, dans la limite des stocks disponibles.

Chaque produit est présenté sur le Site avec une description reprenant ses caractéristiques essentielles. CASSY s'efforce de représenter au mieux les caractéristiques de ses produits. Avant de passer commande, nous vous invitons à consulter attentivement la description et les caractéristiques du produit.

ARTICLE 3 – Prix

Les prix affichés sur le Site sont indiqués en euros toutes taxes comprises, y compris la TVA applicable le jour de la commande.

Le vendeur se réserve le droit de modifier ses prix à tout moment. Les produits seront facturés selon les prix en vigueur au moment de la commande.

Les frais de livraison sont indiqués lors du processus de commande et sont ajoutés au prix des produits commandés.

Ce prix est payable en totalité et en un seul versement.

Toute commande expédiée hors de France peut être soumise à des taxes et droits de douane, à régler à l'arrivée du colis dans le pays de destination. Les colis refusés ou non réclamés ne sont pas remboursables.

Les frais de douane et taxes liés à la livraison sont à la charge du client, qui en assume l'entière responsabilité. CASSY n'est pas tenue de vérifier ces montants ni d'en informer ses clients.

ARTICLE 4 – Commande

4.1. Passer une commande

To order, the Customer selects the product(s) of their choice, specifies the desired quantity, the variant and clicks on “Add to cart”.

The Customer can view their shopping cart at any time by clicking on the dedicated icon. Once the cart has been checked, simply click on "Finalize my order" to continue.

The Customer must then enter their email address in order to create an account, log in to their existing account or continue as a guest.

• When logging in, the Customer enters their password to access their account.

• In the absence of an account, the Customer follows the steps proposed to provide the information necessary for the order, and can choose whether or not to receive commercial communications from CASSY.

The Customer is asked to provide a precise delivery address, as well as their personal contact details (surname, first name, telephone number).

CASSY declines all responsibility in the event of an error in the information provided by the Client (in particular address or identity errors).

The Customer must also choose their delivery method from those offered.

Before final validation, the Customer has the possibility to review the details of his order, to correct any errors or to modify his basket.

Validation of the order implies full acceptance of these T&Cs.

At the end of the order, the Customer receives a confirmation email summarizing all the products purchased, the delivery conditions and the total amount paid.

CASSY retains ownership of the items ordered until full payment of the order.

CASSY reserves the right to cancel any order containing multiple copies of the same model in different sizes, if it appears that the order is intended for multiple fittings. This measure is intended to maintain product availability for all our customers and to prevent abusive behavior leading to excessive returns.

In the event of cancellation for this reason, the total amount of the order will be automatically refunded to the initial payment method.

4.2. Modification of the order after confirmation

We will endeavour, where possible, to accommodate any request, but we reserve the right to refuse the change if it is not feasible or results in additional costs.

4.3. Validation and cancellation of order

CASSY reserves the right to refuse or cancel any order:

• In the event of an existing dispute with the Client,

• In the event of a payment incident on a previous order,

• Or if the order is abnormal (particularly in the case of exceptionally high quantities)

Validation of an order is subject to stock availability.
In the event of unavailability of one or more products after confirmation, CASSY will inform the Customer as soon as possible and will offer either a refund within a maximum of 14 days, or an exchange according to the Customer's preference.

ARTICLE 5 – Payment

5.1. Available payment methods

For orders shipped to mainland France, the Customer can pay for their purchases using the following methods:

• Bank card: Visa, MasterCard, Carte Bleue and American Express,

• Payment via PayPal or Apple Pay,

• Use of a CASSY Gift Card,

• Payment in installments thanks to our partner ALMA.

For orders shipped outside mainland France, payment is possible:

• By credit card: Visa, MasterCard, Carte Bleue, American Express,

• Via PayPal.

5.2. Payment validation

Payment is deemed validated once all necessary checks have been carried out, particularly in the event of increased control for bank card payments (see anti-fraud).

Upon validation of payment by CASSY, the sales contract is definitively formed, subject to the legal right of withdrawal.

After payment acceptance and order confirmation, a summary email is sent to the Customer. This message specifies the items purchased and an estimated delivery date.

The order is considered final only upon sending this confirmation email. Ownership of the products is transferred to the Customer once full payment has been made.

In the event of total or partial non-payment, CASSY reserves the right to recover the products delivered and to suspend any current order.

ARTICLE 6 – Delivery

6.1. Delivery areas

CASSY offers shipping of its products to:

• Metropolitan France, Belgium, Luxembourg, Spain, Germany, Austria and all other European countries.

• Certain countries outside the European Union, including: South Africa, Canada, the United States, Australia and the United Kingdom.

The Customer has the choice between several shipping options (Metropolitan France):

• Standard home delivery with GLS (estimated time 24-48 hours),

• Delivery to a relay point with Colissimo (no obligation to purchase from the merchant) – (estimated time of 48-72 hours)

• Express home delivery in France with GLS (24-hour delivery time).

For any delivery to another country, or to consult the specific delivery times depending on the destination, the customer is invited to refer to the page dedicated to delivery times available on our site: https://cassyshoes.com/pages/livraison

6.2. Enhanced security during shipments

Orders are sent to the address provided by the Customer at the time of purchase. It is the Customer's responsibility to provide all necessary information to ensure smooth delivery (exact address, floor, entry code, name on the mailbox, authorized recipient, etc.).

In the event of incomplete or incorrect information, CASSY cannot be held responsible for any failure or delay in delivery.

In the event of a special request made by the customer directly to the carrier (such as: leaving the package in front of a door, in a mailbox, at a neighbor's or any other unsecured location), CASSY declines all responsibility in the event of loss, theft or damage to the package after delivery.
Delivery will then be considered complete as soon as the carrier has confirmed the drop-off or delivery of the package according to the customer's instructions.

6.3. Processing and shipping times

Outside of sales periods, any order validated before 7:30 a.m. from Monday to Friday (excluding public holidays) is prepared the same day, subject to payment validation.

For standard deliveries, a preparation time of 2 working days is required before shipping. Delivery times do not include weekends or public holidays.

The delivery times indicated when ordering take into account the above conditions and constitute the contractual deadlines. These deadlines are respected as soon as the package is delivered to the address or relay point indicated within the agreed time.

Any package delivered to a relay point or post office and not collected within the allotted time will be returned to the sender.
As specified in these General Terms and Conditions, actual processing and return costs will then be charged to the buyer. These costs cover in particular: preparation of the order, packaging, shipping, as well as the costs invoiced by the carrier for the return of the package.

Refusal of delivery or refusal customs duties

In the event of refusal of delivery or voluntary failure by the customer to collect the parcel, in particular due to non-payment of customs duties or import taxes, the order shall not be considered as a right of withdrawal.

Refund in case of refusal of delivery

If the parcel is returned to the sender, any refund will be made after deduction of the costs actually incurred, including in particular:
– outbound shipping costs,
– return shipping costs charged by the carrier,
– customs duties, taxes or customs clearance fees that may have been advanced by the seller.

Only the price of the product, minus the aforementioned costs, may be refunded.

If the parcel is not returned to the seller following the customer’s voluntary refusal of delivery (parcel destroyed or abandoned by customs authorities or the carrier), no refund may be claimed.

6.4. Delay in delivery

In accordance with Article L216-1 of the Consumer Code, if no specific deadline is indicated, delivery will take place at the latest within 30 days following the order.
In the event of a delay in relation to the contractual deadline, the buyer must formally notify the seller to make delivery within a reasonable additional period (article L216-2).
If this new deadline is not respected, the buyer may request the cancellation of the sale and the reimbursement of the sums paid (article L216-3).

Any package delivered to a relay point or post office and not collected within the allotted time will be returned to the sender.
As specified in these General Terms and Conditions, actual processing and return costs will then be charged to the buyer. These costs cover in particular: preparation of the order, packaging, shipping, as well as the costs invoiced by the carrier for the return of the package.

6.5. Order tracking

CASSY offers a tracking service allowing the Customer to know the progress of their order.

Receipt is deemed to have taken place as soon as the carrier confirms delivery or the relay point validates the collection of the package.

In these cases, no refund will be possible.

In the event of a dispute, CASSY reserves the right to verify the facts before any reimbursement decision and by requesting a sworn statement.

Delivery of packages requires the presentation of an identity document and the signature of the Customer, proof of actual receipt.

6.6. Verification of products upon receipt

Upon receipt of the parcel, the Customer is invited to check the condition and conformity of the delivered products.

Any anomaly (missing item, damaged product, order error) must be reported to CASSY within a maximum of 48 hours after receipt, by email or via the contact form. After this period, no claim will be accepted.

If the parcel is damaged during transport, the consumer must make immediate reservations with the carrier upon delivery.

ARTICLE 7 – Right of withdrawal

In accordance with Articles L.221-18 et seq. of the Consumer Code, the Customer has a period of 14 calendar days from receipt of the product to exercise his right of withdrawal from CASSY, without having to provide reasons or pay penalties.

To exercise this right, the Customer must notify his decision to withdraw before the expiry of the aforementioned period, by sending:

To exercise this right, the Customer can also notify their decision by making their request on the return portal: https://cassyshoes.com/apps/parcelpanel-returns/

The Customer must comply with the return policy and return the product(s) concerned, in their original condition and complete (packaging, accessories, instructions, etc.), at the Customer's expense, to the following address: ASAR / CASSY
4 rue du champ de montigny,  Bouchemaine, France.

CASSY will refund all sums paid, including standard delivery costs (except return costs), no later than 14 days from receipt of the product.

The customer is required to keep the proof of deposit provided by the carrier when returning their package. In the event of loss of the return, no refund will be made by CASSY.

ARTICLE 8 – Legal guarantees

The products sold on the Website benefit from:

• The legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code),

• The guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).

When the defect is confirmed, the Seller provides the Customer with a prepaid return label allowing the product to be returned at no cost.

The Customer agrees to return the defective product within 5 days following receipt of this label. The return must be made via the carrier indicated by the Seller, and the tracking number serves as proof of the deposit date.

Upon receipt of the returned product, the Seller will proceed, according to the Customer’s choice and in accordance with the law, with:

• the repair of the product, or

• its replacement.

When repair or replacement is impossible, cannot be implemented within a reasonable time, or would cause a major inconvenience to the Customer, the latter may obtain:

• a full refund, or

• a store credit, according to their preference.

No refund, exchange, or repair can be processed until the product has been returned to the Seller under the conditions described above.

To invoke the warranty, the Customer must submit their request to: sav@cassyshoes.com

ARTICLE 9 – Liability

The Seller cannot be held responsible for any damage resulting from improper use of the purchased product.

The Seller's liability is in any event limited to the amount of the order.

ARTICLE 10 – Personal data

The Customer is informed that the collection of his personal data is necessary for the sale of products on the Site. This data is processed in accordance with our Privacy Policy available at https://cassyshoes.com/pages/politique-de-confidentialite

ARTICLE 11 – Force majeure

In the event of force majeure, CASSY shall not be held liable for the total or partial failure to perform its obligations. Force majeure includes, but is not limited to, strikes, bad weather, natural disasters, pandemics, acts of war, telecommunications network failures, or any other circumstances beyond the reasonable control of the Seller.

ARTICLE 12 – Disputes – Applicable law

These T&Cs are subject to French law.

In the event of a dispute, the Customer is invited to contact customer service as a priority to attempt an amicable resolution: sav@cassyshoes.com .

In the absence of an amicable agreement, the Customer may contact a consumer mediator free of charge in accordance with Articles L.612-1 et seq. of the Consumer Code, or bring the dispute before the competent French courts.

As part of the fight against fraud, CASSY reserves the right to check the information provided by the Customer when ordering and to take all necessary measures to verify the identity of the holder of the payment method used.

ARTICLE 13 – Fight against bank card fraud

As part of fraud prevention and transaction security, CASSY reserves the right to suspend or cancel any order in the event of suspected fraudulent use of a payment method or inaccurate information.

In this regard, CASSY may request from the Customer any document enabling verification of their identity, the validity of the order and the link to the means of payment used, in particular an official identity document and/or a bank account statement.
The Customer must provide the requested supporting documents within a maximum of 48 hours. Otherwise, the order will be automatically cancelled.

CASSY also reserves the right to cancel any order whose control elements reveal a risk of fraud, at its sole discretion, without prior notification.
In the event of proven fraud, CASSY reserves the right to initiate any necessary legal or extrajudicial proceedings, in particular to obtain full compensation for the damage suffered.

ARTICLE 14 – Cookies

The website www.cassyshoes.shop uses cookies to improve the user experience, personalize content and advertisements, and analyze traffic. These cookies also help us remember your preferences and provide social features.

Cookies are text files placed on your device when you visit the site. You can disable cookies through your browser settings. However, this may affect the operation of the site and limit access to certain features.

Types of cookies used:

• Session cookies: These cookies are temporary and are deleted as soon as you leave the site. They are necessary for the proper functioning of the site.

• Persistent cookies: These cookies remain on your device until they expire or until you manually delete them. They allow your preferences to be remembered for future visits.

• Performance cookies: These allow us to collect information on the use of the site to improve its operation.

• Advertising cookies: These cookies are used to provide you with advertisements tailored to your interests.

You can manage your cookie preferences by changing your browser settings. For more information on our use of cookies, please see our Privacy Policy.

ARTICLE 15 – Intellectual property

All elements of the site www.cassyshoes.shop, including texts, images, logos, graphics, videos, icons, and software, are the exclusive property of CASSY or its partners and are protected by intellectual property rights (copyright, trademarks, patents, etc.).

No reproduction, even partial, of the contents of the site www.cassyshoes.shop is authorized without the prior written consent of CASSY. Any unauthorized use of elements protected by intellectual property rights exposes the user to legal action.

ARTICLE 16 – Gift Cards

CASSY gift cards are only valid on the website . They can only be used for online purchases and are not exchangeable for cash or refunds.

Terms of Use:

• The gift card has no expiration date or expiry date.

• The gift card can only be used once, for an order whose amount is equal to or greater than the value of the card.

• Si le montant de la commande dépasse la valeur de la carte cadeau, la différence peut être réglée par un autre moyen de paiement.

• La carte cadeau peut être utilisée partiellement si le montant de la commande est inférieur à la valeur de la carte.

• En cas de perte ou de vol de la carte cadeau, aucun remplacement ne sera effectué.

Les cartes-cadeaux ne peuvent pas être utilisées pour payer les frais de livraison ou autres frais accessoires.

ARTICLE 17 – Clause de non-responsabilité

CASSY ne saurait être tenue responsable en cas de dysfonctionnement ou de panne technique du site , ni en cas de difficultés d'accès, de surcharge du réseau ou d'indisponibilité temporaire des services. Les informations et contenus fournis sur le site sont donnés à titre purement informatif. Malgré les efforts déployés pour garantir leur exactitude, des erreurs peuvent subsister.

CASSY décline toute responsabilité quant aux conséquences d'une mauvaise utilisation des produits achetés ou d'une interprétation erronée des informations fournies sur le site. Il appartient au client de vérifier les spécifications et les informations avant tout achat.

ARTICLE 18 – Modification des CGV

CASSY se réserve le droit de modifier les présentes Conditions Générales de Vente à tout moment. Les modifications seront publiées sur le site et prendront effet dès leur mise en ligne. Il appartient au Client de consulter régulièrement les Conditions Générales de Vente afin de prendre connaissance des éventuelles mises à jour.

ARTICLE 19 – Service à la clientèle

Pour toute question, réclamation ou demande d'informations complémentaires, le Client peut contacter le service client de CASSY par e-mail à l'adresse suivante : sav@cassyshoes.com .